My Rio is not showing alerts
Open System Settings → Privacy & Security and confirm the permissions requested during setup are enabled for My Rio. Then quit and reopen the app.
My Rio Support
Let’s get you moving.
Find quick setup answers below, or contact the Apex Intelligence team when you need a person.
Reach the team
Email [email protected] with a short description of what you expected and what happened. Include your macOS version when the issue is installation-related.
Start an emailQuick answers
My Rio disappeared from the screen
Click on the screen where you are working. If Follow Me Across Screens is enabled, My Rio should move to the active display. You can also reopen the app from Applications.
I want My Rio out of the way temporarily
Use the My Rio menu to turn off Follow Me Across Screens before a presentation or focused work session.
My company tools are not available
Command Center access is configured by your administrator. Confirm that you accepted the correct team invitation, then ask your administrator to verify your access.
macOS will not open the installer
Confirm you downloaded My Rio from myrioai.com. In Finder, Control-click the app and choose Open, then follow the macOS prompt.
System requirements
- macOS 14 or later
- Apple silicon Mac
- Company invitation for organization-specific Command Center features
Still stuck? Email [email protected]. Screenshots and the exact wording of any macOS error will help the team diagnose it faster.